Make Paying Your Aurora Water Bill a Breeze: A Step-by-Step Guide and Options
Paying your Aurora water bill just got easier, thanks to the availability of various payment options and a streamlined online payment process. Whether you prefer to pay your bill online, over the phone, by mail, or in person, the City of Aurora offers a range of convenient ways to take care of this essential expense. In this article, we'll explore the easy guide to paying your Aurora water bill, including online, phone, and in-person options, as well as payment plans and options for those who need it.
The City of Aurora's customer service representatives are available to answer any questions you may have about paying your water bill. "We understand that paying bills can be a challenge for some of our residents, which is why we've implemented a number of payment options to make it easier for everyone to stay on top of their account," says Jim Chula, Customer Service Supervisor for the City of Aurora. "Our goal is to provide exceptional customer service and make it easy for residents to pay their bills on time."
Online Options
One of the most convenient ways to pay your Aurora water bill is through the City's online payment system. This secure portal allows you to pay your bill using a credit or debit card, as well as set up automatic payments for future bills. Here's how to pay your Aurora water bill online:
• Go to the City of Aurora's website at [www.cityofaurora.gov](http://www.cityofaurora.gov)
• Click on the "Utility Services" tab
• Select "Water Bill Pay"
• Follow the prompts to log in to your account or create a new one
• Enter your payment information and submit your payment
You can also pay your Aurora water bill online through various third-party providers, such as:
• Elavon (formerly Keystone National)
• Juniper Square
• Intuit Pay by Bill.com
When using a third-party provider, you'll need to follow their instructions for setting up your account and making a payment.
Phone Options
If you'd prefer to pay your Aurora water bill over the phone, you can call the City's customer service center at (303) 739-7104 to speak with a representative. You can also pay your bill using the automated phone system, which accepts credit or debit card payments. To use the automated phone system:
• Call (303) 739-7104
• Follow the prompts to select your payment option (credit or debit card)
• Enter your payment information and submit your payment
In-Person Options
If you prefer to pay your Aurora water bill in person, you can visit one of the City's payment locations. These locations accept cash, check, and credit or debit card payments. To find a payment location near you:
• Visit the City of Aurora's website at [www.cityofaurora.gov](http://www.cityofaurora.gov)
• Click on the "Utility Services" tab
• Select "Pay Locations"
• Enter your zip code or city to find a location near you
Some of the City's payment locations also offer extended hours for added convenience.
Extended Hours Payment Locations
Several of the City's payment locations offer extended hours to accommodate busy schedules. These locations include:
• Aurora City Hall: 15151 E. Alameda Pkwy, Aurora, CO 80012
• Library West: 1220 S. Bannock St, Aurora, CO 80014
• Transportation Center: 14500 E. 14th Ave, Aurora, CO 80011
Please note that hours are subject to change, so it's best to call ahead to confirm hours and availability.
Payment Plans and Options
If you're having trouble paying your Aurora water bill in full, the City offers various payment plans to help you stay on top of your account. Here are some payment plan options:
• **Budget Plan:** This plan allows you to pay a fixed amount each month, which is based on your typical usage.
• **Temporary Financial Hardship:** If you're experiencing financial difficulties, you may be eligible for a temporary hardship program that waives late fees and provides a payment plan.
• **Low-Income Plan:** If you qualify, you may be eligible for a low-income plan that reduces your water bill based on your household size and income.
To learn more about these payment plans and options, contact the City's customer service center at (303) 739-7104 or visit the City's website at [www.cityofaurora.gov](http://www.cityofaurora.gov).
FAQs
Here are some frequently asked questions about paying your Aurora water bill:
* What is the penalty for late payment?
+ The City of Aurora charges a 5% penalty for late payments.
* Can I make a one-time payment without setting up an account?
+ Yes, you can make a one-time payment without setting up an account, but you'll need to provide your account information.
* What if I'm having trouble paying my water bill?
+ Contact the City's customer service center at (303) 739-7104 to discuss your options and potential payment plans.
By following these steps and exploring your options, you can make paying your Aurora water bill a breeze. Remember to stay on top of your account to avoid late fees and penalties. If you have any questions or concerns, don't hesitate to contact the City's customer service center or visit their website for more information.
